Consumers seem eager for banks to add voice biometrics

Can voice biometrics help banks restore consumer faith? (Finextra)

Voice Biometrics offers many advantages including the ones below:

• It removes the human operator from the authentication process
• It prevents the information obtained through data breaches from being used
• It removes the need for complex passwords and PINs
• When properly integrated, it can remove the need to duplicate the authentication process.

Voice is the ideal biometric modality for telephone call center ID.