Tuesday, February 7, 2012

The Economics and Politics of Biometric Time and Attendance in State Bureaucracies

All over the democratic world, elected officials are feeling the pressure from the electorate to cut costs while continuing to deliver high-quality services. Translating that pressure first into action, then into bottom-line results isn't easy, though.

Public and private sector organizations are adopting new identity management technologies that offer a significant return on investment (ROI). This story gives a detailed account of some of the issues and managerial challenges surrounding public sector adoption of cost-cutting technology.

Budget Chairman Wishes Prisons Kept Better Tabs (TheLedger.com)
From time to time some state agency, or some person at an agency, doesn't seem to take seriously what someone in the Legislature, maybe a chairman of a committee, wants the agency to do.

Agency officials blow off the concerns of some committee chairmen at their peril...

The fight goes back to a little-noticed requirement buried seemingly innocuously in the budget lawmakers passed in 2010.

"From the funds provided in specific appropriations 629 through 721, the Department of Corrections by January 1, 2011 shall implement an electronic time and attendance system in all four regions through a contract ….," the budget said.

January 1, 2011, came and went, with no such contract.
Some of the best reporting on biometrics and ID management issues is to be found in small local media outlets. This piece from the News Service of Florida and found at the Polk County Ledger is a great example. It's worth reading in its entirety.