Voice-Rec, Password Resets & ROI

Leading Software Leverages the Latest Speech Recognition Technologies by Loquendo (TMC.net)

Currently, Atos Origin provides help desk support to over 1200 Global blue chip companies with over 12M call annually and over 1M Password Resets per annum. “This voice biometric password reset solution from Leading Software and powered by Loquendo speech recognition technology forms a crucial part of our strategy to drive calls to our Service Desk down whilst improving efficiencies to ourselves and our clients,” said Mike Mathews, service desk product manager for UK at Atos Origin.

Human-assisted password resets are extremely costly for large corporations. Voice is an obvious modality for resetting passwords over the phone.