Abu Dhabi bank to introduce voice recognition technology

UAE: End of the Pin number? ADCB to launch voice recognition service (The National)

The biometric technology used by ADCB works by comparing the caller’s voice to a pre-recorded sample given by the client, ADCB said.

That will allow customers to get on the phone with a bank representative quicker while reducing the chances of fraud.

“In this competitive environment we need to make sure that customer convenience and ease of access are effectively balanced with information and transaction security,” said Ravi Nair, the head of customer experience at ADCB. “The voice biometrics technology will play a vital role in ensuring increased security and convenience at the same time, while making client calls shorter and reducing our overall cost to serve.”