Policy and technology can be good bedfellows (The Guardian)
Technology-enabled reform of public services can create friction, as the public is required to adapt to new platforms for interacting with the state and its administrators have to learn a new way of working. At its worst, this friction can result in disjoined state paralysis following the wrong kind of policy making and subsequent commissioning. At its best, it can reduce the state running costs and better fit the mould of citizens' lives, such as being able to book a GP appointment via a laptop or mobile.
